Enhancement Request: Server-Side Call Lifecycle Control, Recording Management, and Advanced Webhook Insights in CometChat

We request enhancements to the CometChat calling infrastructure to support robust backend-driven control and visibility over call sessions. While the current React Native SDK enables basic calling functionality, there are several limitations from a backend perspective that restrict advanced use cases such as monitoring, compliance, and centralized session management.

We propose the following enhancements:

A. Server-Side Call Lifecycle APIs

• APIs to fetch detailed call session data (status, participants, timestamps, termination reasons)

• Ability to monitor and manage active calls in real-time

B. Force Call Termination API

• Backend API to terminate active calls programmatically

• Support for use cases like moderation, time limits, and system-triggered disconnects

C. Server-Side Recording Management

• APIs to start/stop recordings from backend

• Support for configurable formats (audio/video), resolution, and layouts

• Synchronous or callback-based recording access

D. Enhanced Webhook Events

• Detailed call termination reasons

• Network-related events and failure diagnostics

• User-level disconnect causes

E. Custom Metadata Support

• Ability to attach custom metadata to call sessions

• Metadata accessible via webhooks and APIs for backend-driven workflows

Expected Impact:

These enhancements would enable:

• Better observability and debugging of call sessions

• Stronger compliance and governance controls

• Advanced backend-driven workflows and automation

• Improved overall flexibility for enterprise-grade applications

We believe these capabilities are essential for building scalable, compliant, and fully managed calling solutions using CometChat.